FAQ

Most Asked Questions

It depends on our service providers. The service providers will mention if this service is provided for free or not, and it is not mentioned, you can use the chat box to agree with the garage/workshop

It’s really easy to get quotation placed with Repairmycarserivce, in three easy steps, you can receive competitive quotations from top garages in the UAE Fill the basic details about your car, your location and attach an inspection report, if you don’t have an inspection report, you can either request inspection or try to explain the problem you are facing with the card Fill in your details as a customer Review offers received, chat with garages and workshops, select your garage

You can either request onsite inspection from the workshops participating on our platform, or you can try to explain the problem you are facing. Some garages/workshop will give you a rough estimation of the problem, and a rough estimation for the cost. It is worth noting that in this scenario the garage or workshop has to resubmit a final estimation once the vehicle is accurately inspected

No the platform is free for you as a customer, Repairmycarserivce is designed to enable you to connect to the best and most experienced vehicle repair garages and workshops in your country. However, if you have used Repairmycarserivce online platform to select a workshop to repair or service your car or purchase a spare part, it will be against our policy that you go directly to the workshop to complete the purchase. A financial penalty on both the workshop and the customer will be levied in such cases

Systematic notification will be sent to you at each stage of your car repair, which will enable you to track each stage

Yes, if the garage/workshop gave you a rough estimate, and based on actual inspection, the amount was different, they will send you a new quotation with the new amount, which will enable you to accept it and make the amend.

Yes, if you want to cancel your request login and click “Cancel Request”. However, it needs to be done before the job started with the garage, the garage is likely to send you a notification that the job started, once this notification is out, it would not be possible to cancel the job, unless mutually agreed between you and the garage/workshop

Yes, you can customize your account to suit you by changing your account settings, including your preferences, contact information, and preferred garages, etc.

At the first instance, you can contact Repairmycarserivce at www.repairmycarservice.com/complaint, however you can contact the country authorities (e.g. Economic Department/ Consumer Rights/Etc.) if you cannot settle your difference directly with the garage/workshop

At Repairmycarserivce, we have used latest technology to connect customers with the best and most reliable garages/workshops. Using our digital platform will give you a pulse -as a customer- on the latest technology used in car repairs, the option and freedom to select garages/workshops that best suited to you either from location, price, or reputation perspective. The platform empowers you to make informed decisions, provides you with the convenience of multiple selection without having to visit multiple locations and provides you with the financial flexibility to make your payments through options other than cash.

There are many factors that influence the customer’s decision on which service centre to select, these factors include: Distance to the workshop Workshop reputation and reviews Value added services that the workshop offers, such as pick up/ drop off or car valet How long the workshop will take to complete the job Does the workshop have availability to service the customer’s vehicle on the his or her preferred date Is the workshop going to use original or generic parts on the customers vehicle We want to emphasize that customers do not only make their decision based on price, therefore meaning the cheapest quote will not necessarily always be selected.

Yes, the service is designed that it enables you to receive multiple quotations, but can accept only one for a particular repair.

Yes, please ensure that you insurance company is listed among our partners, if not you can contact your insurance company and request them to become Repairmycarservice partner

Yes, provided that the number of competitive requests does not go below 3

Our goal has always been to increase our partners customer base, and we will continue to use all our resources to benefit and add value to our customers. In fact, through our platform you are likely to increase your customer retention, new customer acquisition and enhance their loyalty. Customers are empowered to make informed decisions that are best suited but you are equally empowered to provide seamless customer experience that is likely to increase your customers retention.

Sign up is easy, please go to workshops garages, complete your sign up with your business details, and submit a request. You will be notified typically within 3 working days if your listing has been approved. In some cases, we might request for an onsite inspection for your location or business, in such case, it takes more than 3 working days to get your workshop set up on platform.

Yes, the contract is available on our website, but has to be digitally sign off by an authorized signatory, whose name is on the trade license of your business or hold a power of attorney. By virtue of signing up on our website, you agree to all the terms and conditions relating to how we do business, our privacy policies and other terms and conditions that change from time to time.

Our platform connects you with trusted garages and ensures quality repairs for your vehicle, backed by our commitment to customer satisfaction.

Yes, it is safe to save your card details on our platform. We use industry Standard encryption and security measures to safeguard your payment information and protect it from unauthorized access or misuse.

The cost of an engine repair can vary depending on several factors, including the extent of the damage, the type of repair required, and the specific make and model of your vehicle. Additionally, the cost may vary based on the type of garage you select from our wide range of qualified options. We strive to provide you with access to trusted garages that offer competitive pricing and quality service.

Yes, we work with insurance companies for repairs. Our platform facilitates seamless communication and coordination between customers, garages, and insurance providers to ensure smooth processing of insurance claims and payments for repairs.

Yes, you can access your service history and invoices online through your RepairMyCars account. Simply log in to your account and navigate to the "Service History" or "Invoices" section in the Customer/Vendor Dashboard to view and download your records for reference or documentation purposes.

You can provide feedback or contact our customer support team by navigating to the "Contact Us" section of our website. You can also reach out to us via email, phone and Whatsapp for assistance or to share your feedback and suggestions.

To reset your password, go to the login page and click on the "Forgot Password" link. Follow the instructions provided to reset your password via email.

If you're having trouble logging in, double-check that you're entering the correct username and password. If the issue persists, try resetting your password or contact customer support for assistance.

If the website is not loading correctly, try refreshing the page. If the issue persists, clear your browser cache and try again.

Ensure that the file size does not exceed the maximum limit and that you're using a supported file format. If the issue continues, try using a different browser.

Log in to your account and navigate to the profile settings. From there, you can edit your personal details, contact information, and preferences as needed.

If you encounter an error message, take note of the message and any relevant details, then try refreshing the page or restarting the app. If the error persists, contact customer support for assistance.

We accept a variety of payment methods, including major credit and debit cards (such as Visa, MasterCard, and American Express) digital wallets (such as Google Pay, Apple Pay, and Samsung Pay), PayPal, and bank transfers.

There are no additional fees or charges associated with payments made through RepairMyCars. Our commitment is to transparent pricing, ensuring that the total amount you see at the time of booking is the final amount you'll pay for the service. The only potential additional charge would be for pick-up and drop-off services if requested by the customer.

At this time, RepairMyCars does not offer installment payments or financing plans. However, we continually review and update our payment options to better serve our customers' needs. We recommend exploring alternative financing options or installment plans with your financial institution or credit provider to manage larger repair costs more conveniently.